All Your CX Data.
One Place.
Real Time.
Connect your helpdesk, AI Agents, workforce management, and chat platforms into a single source of truth. Get live dashboards, instant alerts, and AI-powered insights—so your team can act on what's happening now, not yesterday.
Trusted by industry leaders
You can't operate on yesterday's data
Qvasa streams live metrics from every ticket, bot interaction, and conversation across your support stack. No lag. No refresh-and-hope. Just operational intelligence the moment it matters.
Real-Time CX Intelligence
Live monitoring, AI-powered insights, and instant action - all in real time
Monitor
Live metrics that update in milliseconds
Real-time data streams from every ticket, bot interaction, and conversation. Agent occupancy, queue depth, first reply time, deflection rates—all updating live so you can operate with confidence, not wait for reports.
Understand
AI-powered root cause analysis
Go beyond dashboards to understand why metrics change. AI automatically categorizes tickets, extracts issues, and product gaps driving every trend—without manual tagging.
Act
Proactive alerts & automation
Catch issues before they escalate. Set intelligent thresholds on any metric, get instant alerts in Slack or email when SLAs are at risk, and automatically route insights to your team. Turn data into action without manual monitoring.
Bilt Rewards
Qvasa has been an incredible partner to work with! They're actively assisting us in addressing some of our most significant challenges, including optimizing our live support staffing and alerting.
MaintainX
Qvasa AI is a game-changer! The categorizations, the contact reasons, Inferred CSAT/DSAT - Qvasa provides us with all the insight we need without us having to spend unnecessary time sorting through tickets to find relevant information to analyze
Aventon
I'm completely in love with Qvasa. I used to spend hours creating and maintaining custom field reports in Zendesk Explore, only to get a surface-level understanding of what was happening with my teams. It's truly a breath of fresh air in the world of helpdesk analytics. I couldn't be happier.
United Tax
The team at Qvasa are great to work with! We came to them with an issue Zendesk was unable to help with - the team listened to our wants and needs and quickly set out an affordable plan to capture what was needed and built a feature that is literally changing how we do business with our vendors!
Stop Switching Between Tools
Your support data lives in too many places. Qvasa brings it all together—Zendesk, WFM platforms, messaging tools—so you get the full picture without the tab juggling.